Terms of Service

These Terms of Service govern your use of Dolinq. By creating an account, publishing a business page, or buying through a business page hosted on Dolinq, you agree to these terms. If you do not agree, do not use the service.

In these terms, “merchant” means a person or business that sells through Dolinq, “customer” means a person who buys from a merchant through Dolinq, and “we”, “us” and “Dolinq” mean the operator of the platform.

You must be at least 18 and able to enter into a binding contract. You are responsible for the accuracy of the information you give us, for keeping your credentials secure, and for everything that happens under your account.

Each merchant is given a subdomain in the form username.dolinq.com. Subdomains are allocated on a first-come basis, some names are reserved, and we may reclaim a subdomain that infringes a trademark, impersonates someone, or is used in breach of these terms.

Dolinq provides the software: business pages, checkout, customer records, digital delivery, subscription tracking and automated messaging. Dolinq is not the seller of a merchant’s products.

The contract for any product or subscription is between the merchant and the customer. The merchant is solely responsible for what they sell, for the accuracy of their listings, for fulfilling what they promise, and for supporting their own customers.

Dolinq charges 5% of the price of each successful sale. The fee is added on top of the price the merchant sets, so the customer pays the total shown at checkout and the merchant is owed the price they set. There is no monthly subscription fee.

Payments are collected through our payment provider, Paystack, and are subject to that provider’s own terms. Payment provider charges may apply in addition to the Dolinq fee. Access to a product is granted only after the payment has been verified with the provider.

Settlement of funds to a merchant is made in accordance with the payment provider’s settlement schedule. We may withhold or delay a settlement where we reasonably suspect fraud, a chargeback risk, or a breach of these terms.

Prices are shown in the currency stated at checkout. Taxes, where they apply, are the responsibility of the merchant unless the law places them on us.

Refund decisions are the merchant’s. Each merchant is responsible for setting a refund policy, communicating it to customers, and honouring it. Where a refund is due, the platform fee for that sale may be refunded to the merchant at our discretion.

If a customer raises a dispute or a chargeback with their bank or card issuer, the merchant is responsible for the disputed amount and any fee the payment provider charges for it. We may deduct such amounts from the merchant’s future settlements.

Customers should raise a complaint with the merchant first. We may assist, but we are not a party to the sale and we cannot compel a merchant to refund.

Where a product is delivered digitally, Dolinq issues a signed download link that expires and is bound to the phone number that made the purchase. Customers must not share, resell or attempt to circumvent these access controls.

Subscriptions grant access for the period the merchant defines — weekly, monthly, yearly or lifetime. Access ends when the period lapses unless it is renewed. We are not responsible for content a merchant fails to publish or deliver during a subscription period.

Dolinq sends transactional messages on a merchant’s behalf, including payment confirmations, delivery links and renewal reminders, using WhatsApp and email. By buying through a merchant’s page, a customer agrees to receive these messages about their order.

Merchants must not use Dolinq to send unsolicited bulk messages, and must comply with the rules of the messaging channels used, including WhatsApp’s own policies. We may suspend messaging for an account that generates spam reports or breaches those policies.

You may not use Dolinq to sell, promote or distribute:

• Anything illegal where you or your customers are located, or anything you do not have the right to sell.
• Content that infringes someone else’s copyright, trademark or other rights, including resold or pirated material.
• Malware, stolen data, stolen credentials, or access to accounts that are not yours to sell.
• Sexual content involving minors, content that incites violence or hatred, or content that harasses a person.
• Products that promise guaranteed financial or gambling returns, or that are marketed in a misleading way.
• Anything that a payment provider or messaging channel we rely on prohibits.

Merchants selling betting or sports-prediction content must comply with the gambling and advertising laws that apply to them and their customers, must not sell to anyone under the legal age, and must not present predictions as guaranteed outcomes.

You also may not attempt to break, overload, reverse-engineer or gain unauthorised access to the platform, or to any other merchant’s data.

Merchants keep all rights in the products, files, logos and text they upload. You grant Dolinq a licence to host, store, reproduce and transmit that content strictly to the extent needed to run the service for you — for example to serve your business page and deliver your files to your customers.

Dolinq keeps all rights in the platform itself, including its software, design and brand. Nothing in these terms transfers those rights to you.

If you believe content on Dolinq infringes your rights, contact us at support@dolinq.com with details and we will investigate.

You may stop using Dolinq at any time. We may suspend or terminate an account that breaches these terms, that exposes us or our providers to legal or financial risk, or that we are required to act against by law.

On termination, a merchant’s business page and products stop being served. We may retain data for the period described in our Privacy Policy. Obligations that by their nature survive termination — fees owed, chargeback liability, indemnities and limitations of liability — continue to apply.

The service is provided “as is” and “as available”. We do not warrant that it will be uninterrupted, error-free, or that automated messages and deliveries will always arrive on time, since they depend on third-party networks such as payment providers, WhatsApp and email infrastructure that are outside our control.

To the fullest extent the law allows, we exclude all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent the law allows, Dolinq is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or loss of goodwill.

Our total liability arising out of or relating to the service is limited to the total platform fees you paid to Dolinq in the three months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot lawfully be limited, such as liability for fraud or for death or personal injury caused by negligence.

Merchants agree to indemnify Dolinq against claims, losses and costs arising from what they sell, from content they upload, from messages they send, and from their breach of these terms or of any law that applies to their business.

We may change, add to or remove features, and we may update these terms. When we make a material change to the terms we will update the date at the top of this page and notify merchants by email. Continuing to use Dolinq after a change takes effect means you accept the updated terms.

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have exclusive jurisdiction over any dispute arising from them, except where the law of your country of residence gives you the right to bring a claim elsewhere.

Questions about these terms can be sent to support@dolinq.com.